Refund policy

Damaged or Incorrect Items

Should you receive a damaged, defective, or incorrect item, reach out within 48 hours of delivery with your order number.

A clear, unedited unboxing video is required for any such claim — filmed continuously from the moment the sealed package is opened. Claims submitted without one cannot be processed, so please film before unwrapping.

Returns

We do not accept returns; all sales are final. We'd encourage a careful review of sizing and product details before placing your order.

Exchanges

We offer exchanges within 7 days of delivery, under the following terms:

- Exchanges may be made for a different size, colour, or product, subject to availability.
- If your requested size is unavailable, we'll issue store credit equivalent to the item's value.
- Exchanging for an item of lesser value results in the balance being issued as store credit only, not a cash refund.
- Exchanging for an item of greater value requires payment of the difference.
- A ₹100 exchange charge applies to every request.
- Items must be unused, unworn, and unwashed, with original tags and packaging intact.
- Items purchased on sale or during clearance are not eligible for exchange.

We coordinate the pickup ourselves — once your exchange is approved, we'll arrange collection from your address.

Requesting an Exchange

1. Email info@havlynn.com or DM us on Instagram @havlynn_ within 7 days of delivery, with your order number and your preferred size, colour, or product.
2. We'll confirm availability and share details of the ₹100 charge, along with any price difference if applicable.
3. We'll arrange pickup of the item from you.
4. Once received and inspected, we'll dispatch your new item, or issue store credit where applicable.

Get in Touch

For any questions on exchanges or your order, write to info@havlynn.com or DM us on Instagram @havlynn_.